IT Help Desk and Technologies

IT Help Desk

Getting Started and Accessing Tools

Isothermal Community College utilizes online tools to serve students. These tools include Outlook email, Moodle, Patriot Port, and Office 365 accounts. If you have never logged in or have questions, the best starting point is the Help Desk webpage.

Contacting the IT Help Desk
Assistance from the Help Desk is available in Room 5 of the Student Center, located on the Rutherford Campus (main campus) at Isothermal Community College. Walk-ins are accepted. If you would like to schedule a face-to-face meeting with the IT Help Desk, please contact the Help Desk before arriving at the Student Center.

The Help Desk is available Monday through Friday from 8:00 am to 4:30 pm. You can contact the Help Desk by phone or email and should be sure to provide your student ID or the last four digits of your social security number in the message. Messages and e-mails received after the hours of operation will be handled on the next day of operation.

Sign-on Procedure for E-Mail, Patriot Port, Moodle, and Office 365 Accounts
Applicants to Isothermal Community College are given a student account. Links to all online tools can be found in the Quicklinks menu in the main header of all Isothermal Community College's web pages.

To log into your accounts, start by selecting the Quicklinks tab in the top right corner of the Isothermal homepage. Then select Student/Employee Login. Enter your Isothermal email address and password to sign in.

The format for your username and password follows this scheme:

Username Format:
First letter of your first name
Full last name
Last 4 digits of your Student ID Number
“@student.isothermal.edu”
Example Username for Jo Public: jpublic6789@student.isothermal.edu

Password Format:
First two letters of first name, with the first letter capitalized
First two letters of last name, not capitalized
An Asterisk *
Last four digits of Social Security Number
Example Password for Jo Public: Jopu*1234

Once you have entered your login information, the applications page will be displayed. From here, students can access Patriot Port, Moodle, Outlook, and other Office 365 products. After selecting an app for the first time, students are required to set up multifactor authentication either through the Microsoft Authenticator app, or by SMS text/phone call.

Note: Login formats are not the same for international students. Please contact the Help Desk for assistance.

Once you have entered your login information, the Applications pages will be displayed. From here, you can access your Patriot Port, Moodle, Outlook, and Office 365 accounts.

For further assistance, please call the Help Desk at 828-395-1437, email icchelpdesk@isothermal.edu, or visit room 5 of the Student Center.