IT Help Desk and Technologies
IT Help Desk
Getting Started and Accessing Tools
Isothermal Community College utilizes online tools to serve students. These tools include Outlook email, Moodle, Patriot Port, and Office 365 accounts. The best starting point for students who have never logged in or have questions is the Help Desk webpage.
Contacting the IT Help Desk
Assistance from the Help Desk is available in Room 5 of the Student Center, located on the Rutherford Campus (main campus). Walk-ins are welcome. Those who would like to schedule an in-person meeting with the IT Help Desk can contact the Help Desk before arriving at the Student Center. Virtual meetings can also be scheduled for student convenience.
The Help Desk is available Monday through Thursday from 7:30am to 4:30pm and Friday from 8:00am to 12:00pm. A representative is available by phone or email until 5:30pm for students who require assistance after 4:30pm Monday-Thursday. Messages and e-mails received after the hours of operation will be handled the next day of operation.
Sign-on Procedure for E-Mail, Patriot Port, Moodle, and Office 365 Accounts
Applicants to Isothermal Community College are given a student account. Links to all online tools can be found in the Quicklinks menu in the main header of all Isothermal Community College's webpages.
Students can log into their accounts by selecting the Quicklinks tab in the top right corner of the Isothermal homepage, then select Student/Employee Login. Enter the Isothermal email address and password to sign in.
The format for a student's username and password follows this scheme:
Username Format:
First letter of your first name
Full last name
Last 4 digits of your Student ID Number
“@student.isothermal.edu”
Example Username for Jo Public: jpublic6789@student.isothermal.edu
Password Format:
First two letters of first name, with the first letter capitalized
First two letters of last name, not capitalized
An Asterisk *
Last four digits of Social Security Number
Example Password for Jo Public: Jopu*1234
Once students have entered their login information, the applications page will be displayed. From there, students can access Patriot Port, Moodle, Outlook, and other Office 365 products. After selecting an app for the first time, students are required to set up multifactor authentication either through the Microsoft Authenticator app or by SMS text/phone call.
Note: Login formats are not the same for international students. Please contact the Help Desk for assistance.
For further assistance, please call the Help Desk at 828-395-1437, email icchelpdesk@isothermal.edu, or visit room 5 of the Student Center.